Please take note of our Terms & Conditions:
We do reserve the right to use creative judgment or make adjustments where we feel necessary in order to maintain the quality and workmanship of our designs but also preserve the interpretation of your design to the best of our abilities. Every effort will be made to fulfill expectations of the client as understood through communications. However due to the subjectivity of the work there may be slight variations. Design variations are at Cakes by Kim NY's discretion.
Your order is your responsibility once picked up or delivered. Cakes by Kim NY is not responsible for any weather damage to products after the customer has taken possession. We are not responsible for damage to product(s) after they leave our possession due to handling, storage, falling, weather exposure or other events.
Deposits are taken for all equipment. All equipment must be returned within 3 days of the event date (unless alternative arrangements have been agreed prior to event in writing) or extra charges may be incurred to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.
A 50% deposit is due upon order placement to reserve/confirm order date. Payment can be made by cash, check or credit card (via Paypal).
The remaining balance is due upon delivery/pickup of order. Cash payment is due unless pre-payment of balance through Paypal has already been made.
In case of cancellation, deposits are non-refundable (but may be put towards future orders.)
Orders that are cancelled within 3 days of event will be charged in full.
**In the event of unforeseen circumstances preventing Cakes by Kim NY from fulfilling your order agreed upon as stated, the customer is entitled to a full refund of the deposit and any money paid to date.